upcoming courses

This webinar deals with the communication and associated tasks when the tenancy is coming to an end, considering the reason for the tenancy ending.

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This webinar will help letting professionals comply with consumer protection law governing the day to day business of delivering your lettings service.

This module, delivered over two webinars, focuses on bringing a tenancy to a successful end, and the communication and organisation involved.

This course will allow delegates to not only understand damp and mould and the likely causes, but also the obligations placed on landlords to resolve these issues.

This webinar helps managers consider the risks associated with lone working and ways to keep your team safe both within and out with the office.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.