Careers with LAS

Job purpose

The ideal candidate for this role will be someone who enjoys supporting a team and through that will enjoy supporting our clients and our trainers / consultants. Our people are our greatest asset, and we are looking for an Administrator to join the Team who can use their enthusiasm and positivity to deliver exceptional customer service.

This is a varied role. You will get involved in anything from registering delegates to training events, supporting colleagues pre and post events, and processing payments for delegates. We’ll look to you to become skilled in our CRM system and other online platforms.

This role will be a great way to build on your skills and experience and develop your potential or if you’re already there, a role that allows you to add real value to what we do. To join us you’ll need customer service and administrative skills and, ideally, a background in a relevant area such as membership or training administration.

Whatever your background, you’ll be efficient, accurate and show a real customer focus in all you do.

This role requires the post holder to be an excellent communicator who thrives as part of a busy team. 

Main Responsibilities

• Manage and update records using our database and reporting systems
• Handle incoming calls and emails, providing excellent customer service.
• Assist in financial tasks such as invoicing and managing online payments.
• Assist and support with delivery of training and accreditation services
• Assist and support online and in person events and conferences

Essential Skills and Requirements

• Strong organisational skills and multitasking abilities with previous administration exeperience.
• Excellent communication skills, both written and verbal.
• Be computer literate – Microsoft Office / Google Workspace with an understanding of IT systems (Windows 10/11), able to provide ad-hoc support for trainers with potential equipment issues
• Working knowledge of Zoom
• Enjoy managing data with attention to detail and accuracy
• Self-motivated with the ability to work well in a team and independently.
• Have a working environment in your home that has excellent WIFI connectivity and allows you to work in a quiet, distraction-free space.
• Be open to learning new tools and software to enhance your skills.

Hours

This is a part-time, permanent role for 15 hours per week. Fixed hours will be 5 hours each on a Thursday and Friday.  The remaining 5 hours can be flexible and can either be added to fixed days or worked on another day in the week.  The LAS Team works together in our Edinburgh office one day per month.

Salary: £24,479 (pro-rata)

Annual Leave:  36 days (pro-rata)