Upcoming Courses

This webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.

This module, delivered over two webinars, explores the background to the Letting Agent Code of Practice, the elements that make up Section 2 and Section 7, and aims to support Mid-Market Rental Providers with compliance and best practice.

This webinar deals with the communication and associated tasks when the tenancy is coming to an end, considering the reason for the tenancy ending.

This module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This webinar is sponsored by LPS. Attendance at the webinar will provide you with a framework for the preparation of a relevant inventory document.

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.