Lettings in Practice Programme Module 4 - Property Management

The Lettings in Practice programme is designed to enhance the skills of those working in letting agencies by helping them gain a better understanding of what is important in all aspects of landlord and tenant relationships. It is underpinned by references to company procedures, the Letting Agent Code or Practice, and wider legislation.

The sessions within the programme, which are delivered virtually, will provide learners with higher levels of confidence, a pathway to career progression, and meaningful CPD.

Session 1 focuses on Management and Maintenance of Let Property.

Excellence in property management is what sets letting agents apart. Property Managers take on a wide range of responsibilities and it is crucial to remain engaged with the tenant and landlord during the period of their tenancy. The session looks in detail at the role of the Property Manager. Topics explored in this session:

  • Relevant consumer protection law for lettings professionals
  • The role of the Property Manager
  • Responsibilities when managing a property
    • Repairing and Tolerable Standard
    • Health and safety
    • Working with Terms of Business
  • Managing repairs
    • Working with contractors
  • Property visits
  • Managing rent arrears
    • Debt recovery

Session 2 focuses on Interpersonal Skills and Problem Solving for Property Managers.

This session concentrates on the skills necessary to manage difficult situations and conversations involved in the day-to-day management of property and tenancies. We look at how to manage communications with landlords and tenants when property management issues arise covering:

  • Property standards
    • Water ingress or leaks to another property
    • Boiler repair/replacement
    • Insurance claims
  • Communal repairs
  • Access
  • Tenant behaviour
    • Rent arrears
    • Hoarding
    • Anti-social behaviour
    • Over occupation/illegal HMO

Who are these webinars for: They are suitable for letting agency staff

Course tutor: Gail Bowden, LAS Tutor, Landlord Accreditation Scotland

To view our Terms & Conditions for this course please click here.

Learning Format

A virtual classroom is a learning environment where participants can interact, communicate, view and discuss material, while working in groups, via an online platform. LAS use Zoom.


  • Accredited Letting Agent £84.00 incl. VAT
  • SAL Letting Agent Member £97.50 incl. VAT
  • £174.00 incl. VAT

You can pay for your training by credit/debit card (online or over the phone) or by bank transfer.

Payment by credit/debit card allows you to secure your registration immediately. If you are confirming your order online, you will be taken to a secure page where you can enter card details. If you wish to pay over the phone, please contact the LAS office on 0131 553 2211 and have your Order Reference number available.

Alternatively, you can opt to pay by Bank Transfer through your internet banking service. Please use the following information:

  • Company: Landlord Accreditation Scotland
  • Bank Name: Royal Bank of Scotland
  • Sort Code: 83-24-18
  • Account number: 00732264

Please include your Order Reference number so we can link your payment.

Please be advised that we cannot guarantee your registration until payment has cleared (bank transfers can take 3 working days to process).

Payment is required to secure places on all webinars.

If you have any questions about payment, please contact our administration team during office hours on 0131 553 2211 or [email protected]

How our pricing works

LAS accredited landlords and letting agents benefit from the best available prices for all training types provided by LAS.

Landlord and letting agent members of our sister organisation Scottish Association of Landlords (SAL) are offered discounted rates as a benefit of their SAL membership.

LAS welcomes everyone in the sector to our training programmes and if you are not yet accredited or a member of SAL you can still book a training session at our full training rate, but why not speak to us about becoming accredited now.

LAS Accredited Letting Agents:
Best price available for all types of training

SAL Letting Agent Members:
Discounted rates

Everybody else in the sector:
Full price

All prices advertised include VAT at the rate of 20%.

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