This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.
Lettings in Practice Programme Module 1 – Customer Service – Session 2 (online) Read More »
This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.
Lettings in Practice Programme Module 2 – Valuations Read More »
This module focuses on Financial matters, specifically ensuring compliance when handling landlords’ and tenants’ money.
Lettings in Practice Programme Module 6 – Managing Landlord & Tenant Money Read More »
This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.
Lettings in Practice Programme Module 1 – Customer Service – Session 1 (online) Read More »
This module focuses on managing the end of a tenancy, covering the period of time from providing notice to completing the check out inspection. It also examines how to manage difficulties that may arise.
Lettings in Practice Programme Module 5 – Notice to Checking Out Read More »
This module focuses on Property Management and examines the role and responsibilities of the Property Manager and the skills required in the day to day management of tenancies.
Lettings in Practice Programme Module 4 – Property Management Read More »
This module covers the stages involved from advertising the property to the point the tenant moves in.
Lettings in Practice Programme Module 3 – Advertising to Moving In Read More »
