The Law of Agency
This webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.
Letting Agent Training
The Letting Agent Compliance Programme Module 7 – Lettings Legislation
This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.
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The Letting Agent Compliance Programme Module 6 – Handling Landlords’ and Tenants’ Money and Insurance Arrangements
This module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.
Dealing with Damp and Mould – In Depth Session for Housing Professionals
This course will allow delegates to not only understand damp and mould and the likely causes, but also the obligations placed on landlords to resolve these issues.
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Dealing with Damp and Mould – In Depth Session for Housing Professionals
This course will allow delegates to not only understand damp and mould and the likely causes, but also the obligations placed on landlords to resolve these issues.
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The Letting Agent Compliance Programme Module 5 – Introduction to Mediation Techniques
The aim of this online workshop is to support agents in their “mediating role” between private landlords and tenants and is delivered by Scottish Mediation.
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Lettings in Practice Programme Module 1 – Customer Service – Session 1: Foundations of Customer Care
This module focuses on Customer Service. This specific session covers the fundamentals of communication and customer care in a lettings context to help support agents enhance every interaction.
Chasing the debt
This webinar helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.
Preparation for possession actions
This webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.
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The Overarching Standards of Practice – Letting Agent Code of Practice
This webinar breaks down the ‘Overarching Standards of Practice’ section of the code to aid awareness, assist compliance and prompt consideration of why it should be covered in all staff training.
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