Upcoming Courses

This course will allow delegates to not only understand damp and mould and the likely causes, but also the obligations placed on landlords to resolve these issues.

This webinar helps managers consider the risks associated with lone working and ways to keep your team safe both within and out with the office.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

This webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.

This webinar deals with the legislation in place that makes dealing with GDPR part of letting private property.

This module explores how MMR organisations should manage tenants' rent under the Letting Agent Code of Practice.

This webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.