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The Letting Agent Compliance Programme Module 1 - Overarching Standards of Practice14 Jan 2025
14th & 16th January // 10am to 11am both sessions OnlineThis module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.
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Dealing with rent arrears14 Jan 2025
1 hour, Tue 02:00 PM GMT - Tue 03:00 PM GMT OnlineThis webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.
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Safety compliance and certification for private rented property15 Jan 2025
1 hour, Wed 10:00 AM GMT - Wed 11:00 AM GMT OnlineThis webinar brings landlords up to date with all the health and safety requirements when letting property.
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Managing tenant complaints15 Jan 2025
1 hour, Wed 02:00 PM GMT - Wed 03:00 PM GMT OnlineThis webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.
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The Letting Agent Compliance Programme Module 2 - Engaging Landlords21 Jan 2025
21st & 23rd January // 10am to 11am both sessions OnlineThis module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.
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Lettings in Practice Programme Module 1 - Customer Service - Session 1 (online)21 Jan 2025
2 hours, Tue 02:00 PM GMT - Tue 04:00 PM GMT OnlineThis module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.
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Preparation for possession actions22 Jan 2025
1 hour, Wed 10:00 AM GMT - Wed 11:00 AM GMT OnlineThis webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.
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Dealing with difficult tenants23 Jan 2025
23rd January & 6th February // 2pm to 3pm both sessions OnlineThe aim of these online sessions is to support landlords deal with conflict that can arise during a tenancy.
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The Letting Agent Compliance Programme Module 3 - Lettings28 Jan 2025
28th & 30th January // 10am to 11am both sessions OnlineThis Module explores all the elements that make up Section 4 of the Code and aims to support agents with marketing, charging fees, viewings, applications, tenancy agreements, deposits and inventories.
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Lettings in Practice Programme Module 1 - Customer Service - Session 2 (online)28 Jan 2025
3 hours, Tue 01:30 PM GMT - Tue 04:30 PM GMT OnlineThis module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.