Events list

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

This webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.

This webinar leads landlords through best practice steps and legislative requirements when looking for your next tenant.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This module covers the stages involved from advertising the property to the point the tenant moves in.

This webinar deals with the legislation in place that makes dealing with GDPR part of letting private property.

This webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.