Events list

This module focuses on managing the end of a tenancy, covering the period of time from providing notice to completing the check out inspection. It also examines how to manage difficulties that may arise.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

Dampness and condensation are common issues faced by landlords and tenants. This course is for private landlords who wish to prevent issues before they arise. Participants will gain the knowledge to identify early warning signs, different types of damp, understand the impact of building construction, and their legal responsibilities.

This webinar leads landlords through best practice steps and legislative requirements when looking for your next tenant.

This course will allow delegates to not only understand damp and mould and the likely causes, but also the obligations placed on landlords to resolve these issues.

This webinar helps managers consider the risks associated with lone working and ways to keep your team safe both within and out with the office.

This module focuses on Financial matters, specifically ensuring compliance when handling landlords' and tenants' money.

This course helps landlords understand what is required to apply practical and preventative measures to manage condensation, and how we can work with tenants to reduce moisture levels and ensure effective action.

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.