Events list

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.

This webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.

This webinar helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

This webinar provides an overview of the importance of a well written Landlord Contract or Management Agreement.

This is an essential webinar for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT), to ensure that landlords have the knowledge needed to successfully complete and serve the correct notice.

This webinar provides detailed information about the creation of a Private Residential Tenancy (PRT) using the Scottish Government model tenancy agreement and covers the documentation and associated processes that a landlord needs to be aware of when putting a PRT in place.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

In session 1 of this series of webinars, John Blackwood, Chief Executive of Scottish Association of Landlords (SAL), will share lessons learned from past cases raised at the First-Tier Tribunal (Housing and Property Chamber) (FtT). This session looks at an action concerning the validity of a notice to leave and how this progresses through the FtT and onwards to the Upper Tribunal.