Landlord guide to changes during a tenancy
This webinar provides landlords with essential information on handling change that may occur during a tenancy.
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Letting Agent Training
Managing FtT Actions against Letting Agents
This webinar is to help managers plan their response should a client landlord raise an action against the agency under The Letting Agent Code of Practice.
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The Letting Agent Compliance Programme Module 2 – Engaging Landlords
This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.
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Managing tenant complaints
This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.
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Management Contract Review
This webinar provides an overview of the importance of a well written Landlord Contract or Management Agreement.
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Dealing with rent arrears
This webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.
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The Letting Agent Compliance Programme Module 1 – Overarching Standards of Practice
This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.
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Consumer Protection Regulations (CPRs) for Letting Agents
This webinar will help letting professionals comply with consumer protection law governing the day to day business of delivering your lettings service.
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Lettings in Practice Programme Module 6 – Managing Landlord & Tenant Money
This module focuses on Financial matters, specifically ensuring compliance when handling landlords’ and tenants’ money.
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Dealing with abandonment
This webinar provides a practical guide on how a landlord should proceed when it is suspected that a tenant has left a property without giving notice, commonly known as abandonment of a privately rented property. It is not as simple as just clearing the property and looking for another tenant.
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