Upcoming Courses

This webinar provides a practical guide on how a landlord should proceed when it is suspected that a tenant has left a property without giving notice, commonly known as abandonment of a privately rented property. It is not as simple as just clearing the property and looking for another tenant.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This webinar deals with the communication and associated tasks when the tenancy is coming to an end, considering the reason for the tenancy ending.

This webinar will help letting professionals comply with consumer protection law governing the day to day business of delivering your lettings service.

This webinar provides landlords with a guide to the regulations involved in joint repairing responsibilities that come with the ownership of property with communal obligations.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.

This webinar provides an overview of the importance of a well written Landlord Contract or Management Agreement.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.