Managing tenant complaints
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15 January 14:00 GMT - 15 January 15:00 GMT Online
Managing tenant complaints effectively has never been a more vital skill for landlords in Scotland. This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.
Topics include:
- Recognising patterns of conflict unique to communicating by telephone
- Specific skills to manage/control calls
- Managing tenant expectations
- Defusing difficult situations with tenants
- Bringing matters to a conclusion
Who is this webinar for: Landlords and letting agents
Course tutor: Gail Bowden, LAS Tutor, Landlord Accreditation Scotland
To view our Terms & Conditions for this course please click here.
Why choose a webinar?
LAS deliver webinars to ensure that no matter where you are in the country you can access the information you need. We provide you with the same essential information you would receive if we were presenting the training face to face. You won’t be on camera, but you can ask as many questions as you wish during the session and we will answer as many as we can.
Our Partners and Sponsorship
Our local authority partnerships allow Landlord Accreditation Scotland to connect with landlords across the country. By working in partnership with Landlord Accreditation Scotland, local authorities commit to providing support and training in their area allowing landlords to see that our partner local authorities recognise the important role of the landlords and the private rented sector.
We will also seek sponsorship from relevant companies. By attracting sponsorship we can continue to develop training and information sessions to provide essential updates and support for landlords and letting agents operating in Scotland.
The following course dates are being held in partnership with our local authority partners:
- 15/01/2025 - in partnership with East Dunbartonshire Council
Pricing
- Accredited Landlord £37.50 incl. VAT
- Accredited Letting Agent £37.50 incl. VAT
- SAL Letting Agent Member £45.00 incl. VAT
- SAL Landlord Member £45.00 incl. VAT
- £84.00 incl. VAT
You can pay for your training by credit/debit card (online or over the phone) or by bank transfer.
Payment by credit/debit card allows you to secure your registration immediately. If you are confirming your order online, you will be taken to a secure page where you can enter card details. If you wish to pay over the phone, please contact the LAS office on 0131 553 2211 and have your Order Reference number available.
Alternatively, you can opt to pay by Bank Transfer through your internet banking service. Please use the following information:
- Company: Landlord Accreditation Scotland
- Bank Name: Royal Bank of Scotland
- Sort Code: 83-24-18
- Account number: 00732264
Please include your Order Reference number so we can link your payment.
Please be advised that we cannot guarantee your registration until payment has cleared (bank transfers can take 3 working days to process).
Payment is required to secure places on all webinars.
If you have any questions about payment, please contact our administration team during office hours on 0131 553 2211 or [email protected]
How our pricing works
LAS accredited landlords and letting agents benefit from the best available prices for all training types provided by LAS.
Landlord and letting agent members of our sister organisation Scottish Association of Landlords (SAL) are offered discounted rates as a benefit of their SAL membership.
LAS welcomes everyone in the sector to our training programmes and if you are not yet accredited or a member of SAL you can still book a training session at our full training rate, but why not speak to us about becoming accredited now.
LAS Accredited Landlords and Letting Agents:
Best price available for all types of training
SAL Members:
Discounted rates
Everybody else in the sector:
Full price
All prices advertised include VAT at the rate of 20%.