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Dealing with Difficult Tenants - A Toolkit for Landlords - Conflict and Communication

  • 14 May 14:00 - 21 May 15:00 Online
    • Session 1
      Thu 14 May 14:00 BST - Thu 14 May 15:00 BST Online
    • Session 2
      Thu 21 May 14:00 BST - Thu 21 May 15:00 BST Online
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The aim of these online sessions is to support landlords deal with conflict that can arise during a tenancy.

Being a landlord requires many skills, some of which are more straight forward than others. Dealing with difficult situations that can occur during a tenancy is less straightforward and can be a challenge for landlords who are often managing this on their own.

Through this course, we will look at how conflict can arise and how matters can escalate. The course content will be delivered over two sessions:

Session 1: Why tenant issues escalate: Understanding conflict

  • Understand how conflict can arise and its impact on tenancy relationships. Learn how to spot triggers and early signs of breakdown and understand why a small issue can turn into a big problem.

Session 2: Communicating with tenants: Preventing and reducing tension

  • Find out how active listening skills can help you avoid conflict or prevent it from escalating and explore the benefits of different types of communications.

This course will be further supplemented by another course within the Tooklit called ‘Time for Solutions’ and having completed both courses, you will be able to:

  • recognise situations where conflict could arise
  • use mediation tools to de-escalate and resolve conflict
  • understand how to access mediation should you need to.

You may not be experiencing this situation at present, but attending will ensure you have the skills needed should it arise in the future.

Who is this webinar for: Landlords

Course tutor: May Millard, Scottish Mediation

To view our Terms & Conditions for this course please click here.

To view our Privacy Policy please click here.

Learning Format

A virtual classroom is a learning environment where participants can interact, communicate, view and discuss material, while working in groups, via an online platform. LAS use Zoom.

Our Partners and Sponsorship

In addition to working with Local Authorities, we seek sponsorship from relevant companies. By attracting sponsorship we can continue to develop training and information sessions to provide essential updates and support for landlords and letting agents operating in Scotland. This webinar is delivered by Scottish Meditation.

Pricing

  • Accredited Landlord £46.50 incl. VAT
  • SAL Landlord Member £63.00 incl. VAT
  • £96.00 incl. VAT

You can pay for your training by credit/debit card (online or over the phone) or by bank transfer.

Payment by credit/debit card allows you to secure your registration immediately. If you are confirming your order online, you will be taken to a secure page where you can enter card details. If you wish to pay over the phone, please contact the LAS office on 0131 553 2211 and have your Order Reference number available.

Alternatively, you can opt to pay by Bank Transfer through your internet banking service. Please use the following information:

  • Company: Landlord Accreditation Scotland
  • Bank Name: Royal Bank of Scotland
  • Sort Code: 83-24-18
  • Account number: 00732264

Please include your Order Reference number so we can link your payment.
Please be advised that we cannot guarantee your registration until payment has cleared (bank transfers can take 3 working days to process).

Payment is required to secure places on all webinars.

If you have any questions about payment, please contact our administration team during office hours on 0131 553 2211 or [email protected]

How our pricing works

LAS accredited landlords and letting agents benefit from the best available price for all training types provided by LAS.

Landlord and letting agent members of our sister organisation Scottish Association of Landlords (SAL) are offered discounted rates as a benefit of their SAL membership.

LAS welcomes everyone in the sector to our training programmes and if you are not yet accredited or a member of SAL you can still book a training session at our full training rate, but why not speak to us about becoming accredited now.

LAS Accredited Landlords:
Best price available for all types of training

SAL Members:
Discounted rates

Everybody else in the sector:
Full price

All prices advertised include VAT at the rate of 20%.

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