The Letting Agent Compliance Programme Module 5 - Introduction to Mediation Techniques

The aim of this online workshop is to support letting agents in dealing with conflict that can arise during a tenancy. After looking at conflict and how it escalates, this workshop moves on to demonstrate how skills and techniques used in mediation can help letting agents to effectively manage relationships with their tenants, and between private landlords and tenants.

The session considers how best to manage and resolve conflict with a view to avoiding costly and time-consuming disputes, tenancies ending prematurely, deposit disputes, and cases being referred to the Housing and Property Chamber of the First Tier Tribunal.

Topics explored in this workshop:

  • Working with conflict
  • Effective communication
  • Introduction to mediation

At the end of the workshop, you will be able to:

  • Understand some of the causes of conflict and how it escalates
  • Use a number of tools used in mediation to resolve conflict
  • Understand the benefits of mediation and how to access it

 Who is this webinar for: This webinar is suitable for agency staff

Course tutor: May Millard and Sarah Welsh, Scottish Mediation

To view our Terms & Conditions for this course please click here.

Learning Format

A virtual classroom is a learning environment where participants can interact, communicate, view and discuss material, while working in groups, via an online platform. LAS use Zoom.

Our Partners and Sponsorship

In addition to working with Local Authorities, we seek sponsorship from relevant companies. By attracting sponsorship we can continue to develop training and information sessions to provide essential updates and support for landlords and letting agents operating in Scotland. This webinar is delivered by Scottish Meditation.


  • Accredited Letting Agent £84.00 incl. VAT
  • SAL Letting Agent Member £97.50 incl. VAT
  • £174.00 incl. VAT
    • Accredited Letting Agent £84.00 incl. VAT
    • SAL Letting Agent Member £97.50 incl. VAT
    • £174.00 incl. VAT

You can pay for your training by credit/debit card (online or over the phone) or by bank transfer.

Payment by credit/debit card allows you to secure your registration immediately. If you are confirming your order online, you will be taken to a secure page where you can enter card details. If you wish to pay over the phone, please contact the LAS office on 0131 553 2211 and have your Order Reference number available.

Alternatively, you can opt to pay by Bank Transfer through your internet banking service. Please use the following information:

  • Company: Landlord Accreditation Scotland
  • Bank Name: Royal Bank of Scotland
  • Sort Code: 83-24-18
  • Account number: 00732264

Please include your Order Reference number so we can link your payment.

Please be advised that we cannot guarantee your registration until payment has cleared (bank transfers can take 3 working days to process).

Payment is required to secure places on all webinars.

If you have any questions about payment, please contact our administration team during office hours on 0131 553 2211 or [email protected]

How our pricing works

LAS accredited landlords and letting agents benefit from the best available prices for all training types provided by LAS.

Landlord and letting agent members of our sister organisation Scottish Association of Landlords (SAL) are offered discounted rates as a benefit of their SAL membership.

LAS welcomes everyone in the sector to our training programmes and if you are not yet accredited or a member of SAL you can still book a training session at our full training rate, but why not speak to us about becoming accredited now.

LAS Accredited Letting Agents:
Best price available for all types of training

SAL Letting Agent Members:
Discounted rates

Everybody else in the sector:
Full price

All prices advertised include VAT at the rate of 20%.

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