Events list

The aim of this online workshop is to support agents in their “mediating role” between private landlords and tenants and is delivered by Scottish Mediation.

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

This webinar deals with landlord repairing obligations and how these need to be managed at all times.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

This webinar provides a practical guide to dealing with abandonment of a privately rented property.

Success when renting your property starts off with finding the ideal tenant. By ensuring you follow best practice you can ensure that you find the best tenants for your property. Whether you are advertising your property or want advice on viewings and deposits, our webinar will keep you up to date with best practice on all aspects of finding your tenant. This webinar leads landlords through best practice steps and legislative requirements when looking for your next tenant.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.