The Letting Agent Compliance Programme Module 7 - Lettings Legislation06 Jun 20236th June & 8th June // 10am to 11am both sessions Online
This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.
Lettings in Practice Programme Module 1 - Customer Service (sessions 3&4)06 Jun 20236th June & 8th June // 2pm to 3.30pm both sessions Online
This module focuses on Customer Service. Sessions 3 & 4 explore the topic of complaints and how to respond to and manage complaints.
Chasing the debt07 Jun 20231 hour, Wed 10:00 AM BST - Wed 11:00 AM BST Online
Chasing the Debt helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.
Managing tenant complaints07 Jun 20231 hour, Wed 02:00 PM BST - Wed 03:00 PM BST Online
Our Managing Tenant Complaints webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how manage/de-escalate situations whilst maintaining high customer service standards.
The Letting Agent Compliance Programme Module 1 - Overarching Standards of Practice13 Jun 202313th & 15th June // 10am to 11am both sessions Online
This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.
Lettings in Practice Programme Module 2 - Valuations13 Jun 202313th June & 15th June // 2pm to 3pm both sessions Online
This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.
Ending a tenancy, the legislation: understanding notice grounds and getting the paperwork right14 Jun 20231 hour, 15 minutes, Wed 10:00 AM BST - Wed 11:15 AM BST Online
This is an essential webinar for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT).
The Private Residential Tenancy in Depth14 Jun 20231 hour, Wed 02:00 PM BST - Wed 03:00 PM BST Online
The session looks at the legislation which creates the Private Residential Tenancy and how this is managed by letting agents.
The Letting Agent Compliance Programme Module 2 - Engaging Landlords20 Jun 202320th & 22nd June // 10am to 11am both sessions Online
This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.
Dealing with difficult tenants20 Jun 20232 hours, Tue 02:00 PM BST - Tue 04:00 PM BST Online
The aim of this online session is to support landlords deal with conflict that can arise during a tenancy.