Events list

This session provides an overview of the importance of a well-written Landlord Contract or Management Agreement.

This session helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

This session is to help managers plan their response should a client landlord raise an action against the agency under The Letting Agent Code of Practice.

This session provides landlords with essential information on handling change that may occur during a tenancy.

This module focuses on Customer Service. Session 3 covers the formal complaints process from start to finish, giving attendees confidence to follow procedure correctly.

This dedicated session for Letting Agents or MMR Housing Officers guides you through the correct procedures when a landlord or tenant passes away during a tenancy, offering you clear, actionable information to help you respond with confidence and compassion.

This module focuses on valuations and looks at the process for valuing properties and property/client suitability for your agency.

This session provides a clear and practical overview of why Construction (Design and Management) Regulations (CDM) and asbestos awareness are relevant to day-to-day property management.

This session deals with landlord repairing obligations and how these need to be managed at all times. It will look at the general principles regarding repairs and maintenance in privately rented property.