Landlord Accreditation Scotland
Lettings in Practice Programme
Working in the Private Rented Sector is a busy and interesting career which requires a wide range of skills from excellent customer service to understanding the basics of building maintenance.
The Scottish private rented sector has never demanded more of the people working within it. Lettings in Practice gives your team the grounding they need to operate with confidence, competence, and compliance from day one.
The learning journey:
- Lettings in Practice Programme
- The LETWELL qualification
- The Letting Agent Compliance Programme
Lettings in Practice Programme
Lettings in Practice is designed specifically around the realities of working in Scottish residential lettings. Every module is grounded in the Letting Agent Code of Practice, current legislation, and the practical demands of managing landlord and tenant relationships day to day.
This is not a generic property training course. It is a structured, practical programme that takes learners through the entire customer journey from first contact with a landlord or tenant through to the management of a tenancy, covering what best practice looks like at every stage and why it matters.
There are six modules in the programme which can be done in any order. They have been created to recognise the different roles undertaken by letting agency staff, with each module covering an area or areas of letting agency work in detail, tying in the Letting Agent Code of Practice and consumer regulations.
Why should agency staff undertake this learning?
This programme should be seen as essential professional development for those who are either new to lettings or those who have transferred agency and although qualified, have not undertaken the LETWELL qualification. Completing this learning programme will provide employers with confidence that their new team member is operating in line with legislation and current best practice in the industry.
There is no requirement to undertake every module and there is no time limit to complete the programme, delegates can work through the modules at their own pace. However, agency staff will gain the most benefit from attending the full programme and companies will get the most benefit from regarding the programme as standard practice for any new member of staff.
How is the programme delivered?
Each module is delivered online across a series of sessions, blending instruction with practical activities. Learning is most effective when it moves between understanding and doing so every session is designed with both in mind. Learners come away not just knowing what the right approach is, but having practised it in a structured environment.
There is no fixed timetable and no time limit. Learners can work through modules at a pace that suits them and their employer. For agencies who adopt the programme as standard practice for new starters, it is designed to sit comfortably within a 90-day onboarding period.
What’s covered in the programme
Module 1: Customer Service: Session 1
This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction. We also explore the role and impact of communications, in addition to defining and understanding what makes excellent service.
Module 1: Customer Service: Session 2
Continuing with the theme of Customer Service, in Session 2 we explore the topic of complaints, including how to handle, respond to and manage complaints, and the role of the Complaints Procedure.
Module 2: Valuations: Sessions 1 & 2
This module focuses on Valuations. Session 1 looks at the legislation and process for valuing and taking on properties to let. The second session considers possible barriers to taking on properties and how to overcome them or walk away.
Module 3: Advertising to Moving In: Sessions 1 & 2
This module focuses on advertising a property, through to moving in. Session 1 looks at the legislation and process for new lets from advertising to the point of check in. The second session considers your tenant and landlord concerns with new lets.
Module 4: Property Management: Sessions 1 & 2
This module focuses on Property Management. The first sessions looks in detail at the role of the Property Manager and their responsibilities. The second session concentrates on the skills necessary to manage difficult situations and conversations involved in the day-to-day management of property/tenancies.
Module 5: Notice to Check Out: Sessions 1 & 2
This module focuses on bringing a tenancy to an end and checking out. Bringing a tenancy to a successful end involves good communication and organisation. Session 1 covers the period of time from providing notice to carrying out the check-out inspection. The second session examines how to manage difficulties that may arise at the end of tenancies, and remarketing of the property.
Module 6: Managing Landlord & Tenant Money
This module covers the legalities of all aspects of landlord and tenant money ensuring compliance with relevant legislation and the agencies’ Terms of Business.