upcoming courses

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

In the second part of this 'Toolkit for Landlords', we consider skills and techniques that can be used to help you move past stalemates and achieve solutions.

This webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.

This webinar helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.

This webinar provides an overview of the importance of a well written Landlord Contract or Management Agreement.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

This webinar leads landlords through best practice steps and legislative requirements when looking for your next tenant.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This webinar provides detailed information about the creation of a Private Residential Tenancy (PRT) using the Scottish Government model tenancy agreement and covers the documentation and associated processes that a landlord needs to be aware of when putting a PRT in place.

This webinar deals with the legislation in place that makes dealing with GDPR part of letting private property.