upcoming courses

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This webinar will help letting professionals comply with consumer protection law governing the day to day business of delivering your lettings service.

This module, delivered over two webinars, focuses on bringing a tenancy to a successful end, and the communication and organisation involved.

This course will allow delegates to not only understand damp and mould and the likely causes, but also the obligations placed on landlords to resolve these issues.

This webinar helps managers consider the risks associated with lone working and ways to keep your team safe both within and out with the office.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

This webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.