upcoming courses
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Lone Workers in Lettings17 Sep 2025
1 hour, Wed 10:00 AM BST - Wed 11:00 AM BST OnlineThis webinar helps managers consider the risks associated with lone working and ways to keep your team safe both within and out with the office.
- Training for Letting Agents (LIL - 60mins)
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Managing tenant complaints17 Sep 2025
1 hour, Wed 02:00 PM BST - Wed 03:00 PM BST OnlineThis webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.
- Core Information Programme
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Lettings in Practice Programme Module 1 - Customer Service - Session 2 (online)18 Sep 2025
3 hours, Thu 01:30 PM BST - Thu 04:30 PM BST OnlineThis module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.
- Training for Letting Agents
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The Letting Agent Compliance Programme Module 1 - Overarching Standards of Practice23 Sep 2025
23rd & 25th September // 10am to 11am both sessions OnlineThis module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.
- Training for Letting Agents
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Lettings in Practice Programme Module 2 - Valuations23 Sep 2025
23rd & 25th September // 2pm to 3pm both sessions OnlineThis module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.
- Training for Letting Agents
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Dealing with anti-social behaviour - the requirement for evidence24 Sep 2025
1 hour, Wed 10:00 AM BST - Wed 11:00 AM BST OnlineThis webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.
- Best Practice Training
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Data protection for lettings24 Sep 2025
1 hour, Wed 02:00 PM BST - Wed 03:00 PM BST OnlineThis webinar deals with the legislation in place that makes dealing with GDPR part of letting private property.
- Core Information Programme
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Mid Market Rent Compliance Programme Module 6 - Handling tenants' money and insurance arrangements30 Sep 2025
30th September & 1st October // 2pm to 3pm both sessions OnlineThis module explores how MMR organisations should manage tenants' rent under the Letting Agent Code of Practice.
- Training for Letting Agents
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The Law of Agency01 Oct 2025
30 minutes, Wed 10:00 AM BST - Wed 10:30 AM BST OnlineThis webinar identifies how the Law of Agency applies in Scotland and considers contractual relationship duties.
- Training for Letting Agents (LIL - 30mins)
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The Letting Agent Compliance Programme Module 2 - Engaging Landlords07 Oct 2025
7th & 9th October // 10am to 11am both sessions OnlineThis module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.
- Training for Letting Agents