Events list

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

This module focuses on Customer Service. Sessions 3 & 4 explore the topic of complaints and how to respond to and manage complaints.

Chasing the Debt helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.

Our Managing Tenant Complaints webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how manage/de-escalate situations whilst maintaining high customer service standards.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

This is an essential webinar for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT).

The session looks at the legislation which creates the Private Residential Tenancy and how this is managed by letting agents.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

The aim of this online session is to support landlords deal with conflict that can arise during a tenancy.