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Lettings in Practice Programme Module 6 - Financial30 Jul 2024
1 hour, Tue 10:00 AM BST - Tue 11:00 AM BST OnlineThis module focuses on Financial matters, specifically ensuring compliance when handling landlords' and tenants' money.
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Managing the end of a tenancy30 Jul 2024
1 hour, Tue 02:00 PM BST - Tue 03:00 PM BST OnlineThis webinar deals with the communication and associated tasks when the tenancy is coming to an end, considering the reason for the tenancy ending.
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Safety compliance and certification for private rented property01 Aug 2024
1 hour, Thu 10:00 AM BST - Thu 11:00 AM BST OnlineThis webinar brings landlords up to date with all the health and safety requirements when letting property.
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Chasing the debt01 Aug 2024
1 hour, Thu 02:00 PM BST - Thu 03:00 PM BST OnlineThis webinar helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.
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The Letting Agent Compliance Programme Module 4 - Management and maintenance & ending the tenancy06 Aug 2024
6th & 7th August // 10am to 11am both sessions OnlineThis Module explores all the elements that make up Sections 5 & 6 of the Letting Agent Code of Practice and aims to support agents with taking instructions and terms of business.
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Understanding landlord repairing and maintenance obligations 06 Aug 2024
1 hour, Tue 02:00 PM BST - Tue 03:00 PM BST OnlineThis webinar deals with landlord repairing obligations and how these need to be managed at all times. It will look at the general principles regarding repairs and maintenance in privately rented property.
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Lettings in Practice Programme Module 1 - Customer Service - Session 1 (online)07 Aug 2024
2 hours, Wed 02:00 PM BST - Wed 04:00 PM BST OnlineThis module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.
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The Letting Agent Compliance Programme Module 6 - Handling Landlords' and Tenants' Money and Insurance Arrangements13 Aug 2024
13th & 15th August // 10am to 11am both sessions OnlineThis module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.
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Managing tenant complaints13 Aug 2024
1 hour, Tue 02:00 PM BST - Tue 03:00 PM BST OnlineThis webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.
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Preparation for possession actions14 Aug 2024
1 hour, Wed 10:00 AM BST - Wed 11:00 AM BST OnlineThis webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.