Events list

This session provides a practical guide on how a landlord should proceed when it is suspected that a tenant has left a property without giving notice, commonly known as abandonment of a privately rented property. It is not as simple as just clearing the property and looking for another tenant.

This module focuses on Customer Service. This specific session covers the fundamentals of communication and customer care in a lettings context to help support agents enhance every interaction.

This session deals with the communication and associated tasks when the tenancy is coming to an end, considering the reason for the tenancy ending.

This session will help letting professionals comply with consumer protection law governing the day to day business of delivering your lettings service.

This session provides landlords with a guide to the regulations involved in joint repairing responsibilities that come with the ownership of property with communal obligations.

This module, delivered over two sessions, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This session helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.

This module focuses on Customer Service. Session 2 develops the skills needed to build rapport in difficult situations and manage the early stages of a complaint.

This session provides an overview of the importance of a well written Landlord Contract or Management Agreement.

This session helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.