Events list

This webinar will help letting professionals comply with consumer protection law governing the day to day business of delivering your lettings service.

This webinar provides landlords with a guide to the regulations involved in joint repairing responsibilities that come with the ownership of property with communal obligations.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.

This module focuses on Customer Service. Session 2 develops the skills needed to build rapport in difficult situations and manage the early stages of a complaint.

This webinar provides an overview of the importance of a well written Landlord Contract or Management Agreement.

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

This webinar is to help managers plan their response should a client landlord raise an action against the agency under The Letting Agent Code of Practice.

This webinar provides landlords with essential information on handling change that may occur during a tenancy.