Managing tenant complaints16 Jan 20241 hour, Tue 02:00 PM GMT - Tue 03:00 PM GMT Online
Our Managing Tenant Complaints webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.
Dealing with rent arrears18 Jan 20241 hour, Thu 02:00 PM GMT - Thu 03:00 PM GMT Online
This webinar helps landlords manage the situation when it becomes apparent that the tenant may not pay their rent.
Lettings in Practice Programme Module 1 - Customer Service - Session 123 Jan 20242 hours, Tue 10:30 AM - Tue 12:30 PM Dundee
This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.
Lettings in Practice Programme Module 1 - Customer Service - Session 223 Jan 20243 hours, Tue 01:30 PM - Tue 04:30 PM Dundee
This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.
The Letting Agent Compliance Programme Module 5 - Introduction to Mediation Techniques23 Jan 202423rd January // 1.30pm to 4.30pm Online
The aim of this online workshop is to support agents in their “mediating role” between private landlords and tenants and is delivered by Scottish Mediation.
Preparation for new Repairing Standard requirement24 Jan 20241 hour, Wed 10:00 AM GMT - Wed 11:00 AM GMT Online
This webinar provides information on the new Repairing Standard requirements that private landlords must comply with from 1st March 2024.
Creating the Private Residential Tenancy (PRT)24 Jan 20241 hour, Wed 02:00 PM GMT - Wed 03:00 PM GMT Online
This webinar provides detailed information about the creation of a Private Residential Tenancy (PRT) using the Scottish Government model tenancy agreement.
The Letting Agent Compliance Programme Module 6 - Handling Landlords' and Tenants' Money and Insurance Arrangements30 Jan 202430th January & 1st February // 10am to 11am both sessions Online
This module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.
Lettings in Practice Programme Module 2 - Valuations30 Jan 202430th January & 1st February // 2pm to 3pm both sessions Online
This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.
The LETWELL Programme: Course 1 - Professional practice for letting agents.30 Jan 202430th & 31st January & 1st February; 2:30-4pm Online
The LETWELL programme, consisting of five dedicated training courses to assist completion of five units of learning and five written assessments, affords those working in letting agencies or Housing Associations dealing with Mid-Market Rentals, the opportunity to obtain an accredited qualification.