Events list

Our Managing Tenant Complaints webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This webinar helps landlords manage the situation when it becomes apparent that the tenant may not pay their rent.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

The aim of this online workshop is to support agents in their “mediating role” between private landlords and tenants and is delivered by Scottish Mediation.

This webinar provides information on the new Repairing Standard requirements that private landlords must comply with from 1st March 2024.

This webinar provides detailed information about the creation of a Private Residential Tenancy (PRT) using the Scottish Government model tenancy agreement.

This module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.

This module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.

The LETWELL programme, consisting of five dedicated training courses to assist completion of five units of learning and five written assessments, affords those working in letting agencies or Housing Associations dealing with Mid-Market Rentals, the opportunity to obtain an accredited qualification.