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Chasing the debt29 May 2024
1 hour, Wed 10:00 AM BST - Wed 11:00 AM BST OnlineThis webinar helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.
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Lettings in Practice Programme Module 6 - Financial30 May 2024
1 hour, Thu 02:00 PM BST - Thu 03:00 PM BST OnlineThis module focuses on Financial matters, specifically ensuring compliance when handling landlords' and tenants' money.
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The Letting Agent Compliance Programme Module 6 - Handling Landlords' and Tenants' Money and Insurance Arrangements04 Jun 2024
4th & 6th June // 10am to 11am both sessions OnlineThis module, delivered over two sessions, looks in depth at Section 8 of the The Letting Agent Code of Practice, Handling landlords’ and tenants’ money, and insurance arrangements.
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Creating the Private Residential Tenancy (PRT)04 Jun 2024
1 hour, Tue 02:00 PM BST - Tue 03:00 PM BST OnlineThis webinar provides detailed information about the creation of a Private Residential Tenancy (PRT) using the Scottish Government model tenancy agreement and covers the documentation and associated processes that a landlord needs to be aware of when putting a PRT in place.
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Preparation for possession actions05 Jun 2024
1 hour, Wed 10:00 AM BST - Wed 11:00 AM BST OnlineThis webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.
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Lettings in Practice Programme Module 1 - Customer Service - Session 1 (online)05 Jun 2024
2 hours, Wed 02:00 PM BST - Wed 04:00 PM BST OnlineThis module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.
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Understanding landlord repairing and maintenance obligations 06 Jun 2024
1 hour, Thu 02:00 PM BST - Thu 03:00 PM BST OnlineThis webinar deals with landlord repairing obligations and how these need to be managed at all times. It will look at the general principles regarding repairs and maintenance in privately rented property.
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Managing tenant complaints11 Jun 2024
1 hour, Tue 10:00 AM BST - Tue 11:00 AM BST OnlineThis webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.
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Dealing with rent arrears12 Jun 2024
1 hour, Wed 10:00 AM BST - Wed 11:00 AM BST OnlineThis webinar helps landlords put plans in place to manage the situation when it becomes apparent that the tenant may not pay their rent.
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Lettings in Practice Programme Module 1 - Customer Service - Session 2 (online)12 Jun 2024
3 hours, Wed 01:30 PM BST - Wed 04:30 PM BST OnlineThis module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.