Events list

This session provides landlords with essential information on handling change that may occur during a tenancy.

This module focuses on financial matters, specifically ensuring compliance when handling landlords' and tenants' money.

This session brings landlords up-to-date with all the health and safety requirements when letting property.

This module focuses on Customer Service. This specific session covers the fundamentals of communication and customer care in a lettings context to help support agents enhance every interaction.

This session provides a practical guide on how a landlord should proceed when it is suspected that a tenant has left a property without giving notice, commonly known as abandonment of a privately rented property. It is not as simple as just clearing the property and looking for another tenant.

This dedicated session for Letting Agents or MMR Housing Officers guides you through the correct procedures when a landlord or tenant passes away during a tenancy, offering you clear, actionable information to help you respond with confidence and compassion.

This session helps managers consider the risks associated with lone working and ways to keep your team safe both within and out with the office.

This module focuses on Customer Service. Session 2 develops the skills needed to build rapport in difficult situations and manage the early stages of a complaint.

This session informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.

This session deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.