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Lettings in Practice Programme Module 1 - Customer Service - Session 1 (online)25 Jun 2025
2 hours, Wed 02:00 PM BST - Wed 04:00 PM BST OnlineThis module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.
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Creating Inventories26 Jun 2025
1 hour, 15 minutes, Thu 02:00 PM BST - Thu 03:15 PM BST OnlineThis webinar is sponsored by LPS. Attendance at the webinar will provide you with a framework for the preparation of a relevant inventory document.
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The Letting Agent Compliance Programme Module 7 - Lettings Legislation01 Jul 2025
1st & 3rd July // 10am to 11am both sessions OnlineThis module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.
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Managing tenant complaints01 Jul 2025
1 hour, Tue 02:00 PM BST - Tue 03:00 PM BST OnlineThis webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.
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Lettings in Practice Programme Module 1 - Customer Service - Session 2 (online)03 Jul 2025
3 hours, Thu 01:30 PM BST - Thu 04:30 PM BST OnlineThis module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.
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Lettings in Practice Programme Module 2 - Valuations08 Jul 2025
8th & 10th July // 10am to 11am both sessions OnlineThis module focuses on Valuations and looks at the process for valuing properties and property/client suitability for your agency.
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Dealing with anti-social behaviour - the requirement for evidence08 Jul 2025
1 hour, Tue 02:00 PM BST - Tue 03:00 PM BST OnlineThis webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.
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Landlord guide to finding a tenant and offering a tenancy10 Jul 2025
1 hour, Thu 02:00 PM BST - Thu 03:00 PM BST OnlineThis webinar leads landlords through best practice steps and legislative requirements when looking for your next tenant.
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The Letting Agent Compliance Programme Module 1 - Overarching Standards of Practice15 Jul 2025
15th & 17th July // 10am to 11am both sessions OnlineThis module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.
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Lettings in Practice Programme Module 3 - Advertising to Moving In15 Jul 2025
15th & 16th July // 2pm to 3pm both sessions OnlineThis module covers the stages involved from advertising the property to the point the tenant moves in.