The Letting Agent Compliance Programme Module 7 - Lettings Legislation01 Aug 20231st & 3rd Aug // 10am to 11am both sessions Online
This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.
Lettings in Practice Programme Module 1 - Customer Service (sessions 1&2)01 Aug 20231st August & 3rd August // 2pm to 3pm both sessions Online
This module focuses on Customer Service. Sessions 1 & 2 explore the topics of communication skills and customer care to help support agents enhance every interaction.
Ending a tenancy, the legislation: understanding notice grounds and getting the paperwork right02 Aug 20231 hour, 15 minutes, Wed 10:00 AM BST - Wed 11:15 AM BST Online
This is an essential webinar for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT).
Managing the end of a tenancy08 Aug 20231 hour, Tue 10:00 AM BST - Tue 11:00 AM BST Online
This webinar deals with the communication and associated tasks when the tenancy is coming to an end, considering the reason for the tenancy ending.
Chasing the debt08 Aug 20231 hour, Tue 02:00 PM BST - Tue 03:00 PM BST Online
Chasing the Debt helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.
Understanding landlord repairing and maintenance obligations 09 Aug 20231 hour, Wed 10:00 AM BST - Wed 11:00 AM BST Online
This webinar deals with landlord repairing obligations and how these need to be managed at all times.
The Letting Agent Compliance Programme Module 1 - Overarching Standards of Practice15 Aug 202315th & 17th August // 10am to 11am both sessions Online
This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.
Lettings in Practice Programme Module 1 - Customer Service (sessions 3&4)15 Aug 202315th August & 17th August // 2pm to 3.30pm both sessions Online
This module focuses on Customer Service. Sessions 3 & 4 explore the topic of complaints and how to respond to and manage complaints.
Safety compliance and certification for private rented property16 Aug 20231 hour, Wed 10:00 AM BST - Wed 11:00 AM BST Online
This webinar brings landlord up to date with all the health and safety requirements when letting property.
The Letting Agent Compliance Programme Module 2 - Engaging Landlords22 Aug 202322nd & 24th August // 10am to 11am both sessions Online
This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.