Events list

This session provides a clear and practical overview of why Construction (Design and Management) Regulations (CDM) and asbestos awareness are relevant to day-to-day property management.

This session deals with landlord repairing obligations and how these need to be managed at all times. It will look at the general principles regarding repairs and maintenance in privately rented property.

This session breaks down the 'Overarching Standards of Practice' section of the code to aid awareness, assist compliance and prompt consideration of why it should be covered in all staff training.

This module focuses on Customer Service. Session 3 covers the formal complaints process from start to finish, giving attendees confidence to follow procedure correctly.

This session helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.

This is an essential session for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT), to ensure that landlords have the knowledge needed to successfully complete and serve the correct notice.

This session is to help managers plan their response should a client landlord raise an action against the agency under The Letting Agent Code of Practice.

In the second part of this 'Toolkit for Landlords', we consider skills and techniques that can be used to help you move past stalemates and achieve solutions.

This module focuses on valuations and looks at the process for valuing properties and property/client suitability for your agency.

This module, delivered over two sessions, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.