Events list

This module, delivered over two webinars, explores in detail the regulatory framework of the private rented sector alongside the requirement for set policies and procedures as stated in Section 2 of the Code, Overarching Standards.

This module focuses on Customer Service. Sessions 1 & 2 explore the topics of communication skills and customer care to help support agents enhance every interaction.

This is an essential webinar for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT).

This webinar deals with the communication and associated tasks when the tenancy is coming to an end, considering the reason for the tenancy ending.

Chasing the Debt helps you understand the process of raising an action with the First-tier Tribunal for a payment order for monies owed and the subsequent enforcement of that payment order.

This webinar deals with landlord repairing obligations and how these need to be managed at all times.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This module focuses on Customer Service. Sessions 3 & 4 explore the topic of complaints and how to respond to and manage complaints.

This webinar brings landlord up to date with all the health and safety requirements when letting property.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.