Events list

This webinar helps landlords develop skills to deal with challenges that may arise during a tenancy, learning how to manage/de-escalate situations whilst maintaining high customer service standards.

This essential course looks at one of the most challenging issues for both landlords and tenants. You will learn to identify common causes of damp and mould, understand your responsibilities, and consider practical solutions to manage the problem effectively.

This module, delivered over two webinars, explores all the elements that make up Section 2 of the Letting Agent Code of Practice and aims to support agents with compliance.

This module, delivered over two webinars, focuses on bringing a tenancy to a successful end, and the communication and organisation involved.

This webinar helps managers consider the risks associated with lone working and ways to keep your team safe both within and out with the office.

This webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.

This module explores all the elements that make up Section 3 of the Code and aims to support agents with taking instructions and terms of business.

This webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.

This webinar provides landlords with essential information on handling change that may occur during a tenancy.

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.