Events list

This module focuses on Customer Service. Session 1 explores the topics of communication skills and customer care to help support agents enhance every interaction.

This webinar deals with the process involved if a tenant does not leave a property on the stated end date despite all the appropriate notices having been served correctly.

The aim of these online sessions is to support landlords deal with conflict that can arise during a tenancy.

This Module explores all the elements that make up Section 4 of the Code and aims to support agents with marketing, charging fees, viewings, applications, tenancy agreements, deposits and inventories.

This module focuses on Customer Service. Session 2 explores the topic of complaints and how to respond to and manage complaints.

This webinar provides landlords with a guide to the regulations involved in joint repairing responsibilities that come with the ownership of property with communal obligations.

The LETWELL programme, consisting of five dedicated training courses to assist completion of five units of learning and five written assessments, affords those working in letting agencies or Housing Associations dealing with Mid-Market Rentals, the opportunity to obtain an accredited qualification.

This Module explores all the elements that make up Sections 5 & 6 of the Letting Agent Code of Practice and aims to support agents with taking instructions and terms of business.

This is an essential webinar for all those involved in serving notices for both Private Residential Tenancies (PRT) and Short Assured Tenancies (SAT), to ensure that landlords have the knowledge needed to successfully complete and serve the correct notice.

This webinar informs you about the communications and evidence gathering processes required when dealing with the challenges of anti-social behaviour.